Postal Service Guidelines

DO NOT HAVE PERISHABLE ITEMS DELIVERED BY WAL-MART, UBER EATS, TARGET, HELLO FRESH OR ANY OTHER 3RD PARTY COMPANY.  THEY WILL NOT BE ACCEPTED ON CAMPUS.  IF FOUND IT WILL BE TOSSED OUT OUT DONATED.

The United States Postal Service operates a contract station on campus. The rules and regulations are the same for contract stations as other United States Post Offices. However, the post office personnel are not United States Postal employees. Therefore, holidays for the campus post office are observed on the same schedule as other employees of the University.

MTSU Post Office has blue locker systems for your parcel needs, and white or gray lockers for Mail under – RAIDERS, CHAMPION AND LIGHTNING LOCKER BANKS. You will receive an email for both parcel and mail when it is ready in the lockers. The system will email you a pin # or you can swipe your ID and the locker will open.  Please read the email for the exact locker number it is in.  The blue lockers are down the hall from the Charlie and Hazel Daniels Veteran’s Ctr.  The white or grayMAIL Box Lockers are along the hallway near the chairs in the lobby. After collecting your parcel or mail, please close the door.  If you received multiple parcels they will be in one locker providing that there is space.

***Please ensure that your parcel is addressed in your legal name with your mailbox number so that we may be able to put in the locker system.  Parcels kept in the lockers for 3 days.  If you do not pickup in 3 days, it will be transferred to our shelf and you will receive an updated email and picked up during office hours.***

***If wanting your parcel on our shelf transferred to a locker, call Becky at 615-898-2459 she will get you a mail clerk to assist.  If the parcel is too large, we cannot accommodate you.  All call requests must be prior to 3:30 pm.***

Students may send campus mail to Faculty and Departments free of charge. Please put the Professor’s name and department in the middle of your mail piece.  Put your name and box number in the top left corner, if not having a box number put your M number with your name in that corner.  Hand the letter to a postal clerk or drop in the intra campus drop near the post office window. Students may also ask for an inter-office envelope to place their mail to a faculty member or department.

Students may not allow others to use their MTSU post office box number for mail or parcels.

Mail and parcels received for students without a post office box will be returned to sender.

Campus election material (SGA) may be processed in a limited quantity, provided three (3) days are allowed for processing.

Any unusual type of mail needs to be approved by the campus mail manager prior to entry into the mail system.

If you receive damaged packages, we stamp the outside of the parcel to notify you.  If you feel the contents were damaged during shipping, MTSU Post Office can assist you, but you will need to contact the carrier of the parcel, i.e. USPS, UPS, Fed Ex, DHL or Amazon to file a claim.  

Only one student may receive mail in a single box, except for married students.

If you receive mail in your mail box locker that was incorrectly slotted or a package that was erroneously released to you, please return it to the MTSU PO immediately.  DO NOT OPEN IT.  Students are responsible for immediately returning to MTSU Post Office any items (letters and packages) you receive in error or which are not addressed to you.  Students with box numbers 9093 to A999 must cycle their mailbox combination to ensure the items inside are safe.

For postage rates, there is a calculator available on the USPS web site.

ZIP Codes can be found here.

International parcels require an electronic customs form, which can be accessed from USPS web site, in Search bar type Customs Forms.  If you have difficulty getting the form to print, you may need to clear your cache or change browsers. Internet Explorer and Google Chrome are usually best.

The campus post office handles all change of address requests for students. Submit any change of address to the campus post office(look in FAQs for how to submit your change of address), not the US Postal Service.

Mailbox Service Now Available for Off-Campus Students

Off-campus students can now request a mailbox to receive parcels on campus. This service must be renewed each Fall and Spring Semester.  To set up a mailbox, please visit the customer window at MTSU Post Office with your student ID. Our Admin Clerk will assist you in obtaining a box number and your mailing address.

Important Information:

• Forwarding Address: If you leave the university (e.g., due to graduation or withdrawal), you must update your forwarding address in your Pipeline account. This ensures the MTSU Post Office can forward only USPS parcels.
• Non-USPS Parcels: Packages from carriers such as FedEx, UPS, DHL, or Amazon cannot be forwarded and will be returned to the sender.
• Parcel Pickup: Please collect all parcels before closing your mailbox to prevent returns.

General Services

• USPS Money Orders
• Passport Services: Apply for passports at our office.
• Mail Handling: Processing of incoming USPS mail, student campus mail, and USPS mail notifications.
• Mail Forwarding: Forward personal USPS mail to an updated address via your Pipeline Account
• Shipping Options: Ground Advantage, Priority Mail, Express Mail, and International Mail, among others
• Outgoing Services: Selling of USPS stamps, Insured Parcels, certified/registered mail
• Free USPS Packaging Supplies: Boxes and materials are available for free or purchase.
• Lockers for Parcels including multi parcels
• Lockers for Mail

Additional Assistance

• Parcel Overflow: Retrieve overflow parcels at our pickup window.
• Accessibility Assistance: Courtesy pickup available for students with accessibility challenges
• USPS Claims: Support for filing claims and resolving mailing issues.

Important Notes

• MTSU Website:  https://www.mtsu.edu/postoffice